ATI Progressive Web App – Frequently Asked Questions
Q. How do I get the new ATI Progressive Web App onto my phone?
A. Because the app is built using browser-based technology it is as simple as visiting the ATI app web address, then choosing to “add to homescreen”. A visual walkthrough can be found here, https://www.atimartialarts.com.au/ati-mobile-app.
Q. Why did you do this? I like the App Store/Google Play…
A. We get it. We like these app stores as well… The truth is they have been doing a good job of delivering and distributing our old app for over 6 years, with mostly good results. However over the last year or so, various Developer policy changes and other usage guidelines/terms-of-use changes have made it increasingly problematic for us to maintain the app on these platforms. Notwithstanding, we also feel as though the newer Progressive Web App technology is the future of mobile apps such as ours. If you would like a more in-depth explanation, please visit https://www.atimartialarts.com.au/ati-mobile-app
Q. When I compare the old app to the new app I notice things missing?
A. The old ATI App was built on a platform that utilises the native functions of a smartphone. The new app is built on a new browser-based technology. This technology is cutting-edge and growing but unfortunately currently there are some restrictions with how deep it can incorporate with the native functions of a smartphone. This may be one of the reasons why some features of the old app aren’t replicated in the new. Other reasons may be that we have simply chosen not to include that particular feature. Over time we will be adding to and improving the ATI app where we can, and where this technology will allow. It does remain however, that most of the features and functions of the old app are included in the new app.
Q. There are some weird visuals going on with the app. What’s that all about?
A. Yep, we know all about these and we’re on it. There are a few small coding issues that are causing some small weird graphical behaviours. You might notice that the menu text sometimes changes size/colour/spacing. Also some graphical elements overlay the menu when scrolling. These items will be fixed in time. They are visual only and don’t affect the performance or features of the app at all.
Q. How do I update the new ATI App?
A. This is one of the great advantages of the newer progressive web apps. Because they are served via browser technology, it means that the latest version of the app is always available. To reload the app (and thus load the latest content) simply close the ATI app and then reopen.
Q. Ok, but how do I actually close the app and reopen?
A. With older iPhones, simply press the home button twice in quick succession. Then find the ATI app and swipe up. To reopen, simply tap on the ATI app icon.
With newer iPhone, at the Homescreen of the iPhone, or while in the app, swipe up from the bottom of the display and hold. When the App Switcher shows, find the ATI app and swipe up to close. Tap on the ATI app icon to reopen.
With Android phones, tap the Recent Apps button (to the left of the home button), scroll until you find the ATI app, then tap and drag up. To reopen, tap on the ATI app icon. Also you can tap the top of screen and drag down while inside the ATI app to force reload.
Q. I use the reward section of the app to collect stamps. Will closing and reopening the app delete the stamps?
A. The short answer is no… The longer answer is that the simple act of closing and reopening the app is perfect, but if you delete the ATI app from your phone and then reinstall it, the stamps will disappear.
Q. I have had a phone failure/I’ve got a new mobile phone and I need to reinstall the ATI app. How can I preserve any stamps that I have?
A. Let ATI staff log your stamps, then when you reinstall the app, we can return the stamps…
Q. Something isn’t working on the app/I’ve noticed a bug/I have a suggestion for the app etc…
A. Please use the form below to log the issue or suggestion and we’ll evaluate and action.
